Revolutionizing Workers’ Compensation Insurance with IT Solutions

Aug–Nov 2021

Bloom Inc.

Discover how Ascend’s nearshore software development and IT staffing services transformed a major Workers’ Compensation Insurance provider, enhancing efficiency and customer satisfaction.

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Increase in quote response efficiency

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Customer satisfaction rating improvement

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Operational cost reduction

Ascend faced the challenge of re-engineering the claims and policy applications for a Workers’ Compensation Insurance provider with over $1.5 billion in premiums. Our goal was to replace more than a dozen aging systems with a streamlined, state-of-the-art software suite. By integrating a team of highly skilled professionals, we were able to enhance the IT workforce, tackling complex challenges such as improving service to agents and policyholders, enhancing fraud detection, and upgrading billing systems.”

The solution involved an upgrade to a cutting-edge insurance platform, encompassing Enterprise Systems Architecture, Development, QA testing, Integration, and Customization. Our Directors, Managers, and Consultants led the project over five years, covering critical areas like Public Website, Quote Management System, Policy Center, Claims, Billing, Cyber Security & ERM, and Quality Assurance. This comprehensive approach resulted in a modern, real-time web platform, significantly improving the provider’s operational efficiency and service delivery.

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Successfully overhauled key IT systems, enhancing operational efficiency and claims processing

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Integrated a high-caliber IT team, ensuring seamless execution of complex software upgrades

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Implemented cutting-edge Guidewire solutions, significantly improving data management and user experience